Refund Policy

1. Weld integrity guarantee

We stand by our welding. If a weld on your permanent bracelet, anklet or necklace fails within 14 days of purchase because of a defect in materials or workmanship, we will repair or replace the item at no cost, provided you tell us within that period and show proof of purchase. This guarantee is in addition to your rights under the Australian Consumer Law, which are not limited to 14 days. See section 6 for how to claim.

2. Exclusions: chain and charm damage

Jewellery components are delicate by nature, so damage to the chain or charms (for example breakage, stretching or wear) is not covered by this guarantee unless it results from a defect in materials or workmanship. Damage caused by misuse, accident or normal wear and tear is not eligible for free repair.

This does not affect your rights under the ACL for goods that are not of acceptable quality.

3. Quality check before you leave

Every permanent jewellery piece is strength tested before you leave our stall, event or private booking, so we know it meets our standards at the time of sale.

4. Re-weld service

We offer a re-weld service for permanent jewellery for a fixed fee of $25 (including GST), whether the piece was bought from us or another provider. It is available at our shows and events, subject to scheduling and availability. The re-weld service is offered for convenience and is not an admission of fault or an obligation under the ACL.

5. Your statutory rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

If a weld breaks because of a defect, we will repair it free of charge, whenever that happens. The $25 re-weld fee applies only when a weld or chain breaks through wear and tear, accident or misuse, and never when the break is caused by a defect.

6. How to claim

To claim under our guarantee or the Australian Consumer Law, or to arrange a re-weld, email hello@foreverlinked.com.au with your proof of purchase, a photo of the piece and a description of the issue. We aim to reply within 2 business days and will arrange a repair or replacement at one of our shows or events, or another option that suits you. We cover the cost of any repair or replacement under our guarantee, and the reasonable costs of making your claim, including postage or another arrangement if you can't get to one of our shows. This guarantee is given by Forever Linked.